Returns Policy

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Should you not be satisfied with your product purchased by from us by reason of a defect, incorrect choice of product, or otherwise, you may, under certain circumstances, be entitled to either be refunded or have the product repaired or replaced. As a valued customer, we shall at all times endeavour to provide you with the best customer service and ensure that all your rights in terms of the the Consumer Protection Act are protected. As a gesture our commitment to you we have established a 'change of mind/ peace of mind' return policy, which is provided to you over and above the rights you have in terms of the Consumer Protection Act. In terms of this returns policy, we may consider replacing goods purchased with us within 14 days from the date of purchase if such goods are returned in their original condition and packaging. We regret that due to copyright laws and the nature of the goods, licensed software and games cannot be returned unless defective. Handling fee; In line with the CPA a handling fee of up to 15% of the value of the product may be charged when the product/packaging is not returned in its original purchase condition. 

Faulty Cartridge Procedure

In the event that you may think your cartridge is faulty, the following procedure will be followed in order of sequence.

  1. Send an email explaining the cartridge fault to This email address is being protected from spambots. You need JavaScript enabled to view it.
  2. Return your cartridge in the original box accompanied with a print out as an example of the fault.
  3. You will be required to sign a collection Note / Goods Received Note (GRN) as proof of return. Issuing of a collection note or GRN is not an acceptance of your claim but is purely an administrative mechanism we use to start the return process.
  4. We will send the cartridge back to the supplier. They will perform tests to assess the fault and also weigh cartridges to ensure that it is not empty or over used.
  5. Any replacement cartridges ordered in the interim will be invoiced for payment.
  6. In the event that the cartridge is assessed as faulty, a credit note will be issued to you.